Privacy & Cookies

Privacy & Cookies

Victory Leisure Homes is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal data and how we will treat it.

The Data Controllers for the purpose of the Data Protection Act 1998 are listed at the end of this policy.

By submitting your information to us, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we may collect and hold about you:

We may collect and process personal details about you such as your name, address, date of birth, telephone number, fax number, email address, trading name, trade or occupation as well as the following data about you:

This includes information provided at the time of registering to use our website, subscribing to our service and placing an order for products or services through any of our websites as listed at the end of this policy (the Websites) or submitting an enquiry through our Websites. We may also ask you for information when you report a problem with one of our Websites;

 

Use of your information

We use information held about you in the following ways:

Marketing

We may use your data to provide you with information about goods and services, which may be of interest to you, and we may contact you about these by e-mail, post or telephone.

If you do not want us to use your data in any of the above ways please contact us using one of the methods set out at the end of this policy. This right may be exercised at any time.

 

Cookies

What are Cookies?

Cookies are small files stored on your computer or device when you visit a website.

Types of Cookies used;

Session or temporary Cookies are only there for the duration of your site visit. These are used to add functionality to the site. They don’t store any personal information about you and are deleted when you close your browser.

Permanent or persistent Cookies are placed on sites to remember useful information about returning visitors. These will stay on your device until you either clear your cache or they expire.

Analytics Cookies help us to see how many visitors our site receives and which content they find interesting.

Why does Victory use cookies?

One of the most important reasons we use cookies is to enhance our customer’s experience.

Cookies are an essential tool in the development and maintenance of a website. By collecting small amounts of information it gives us great feedback, insight and understanding into our customers site visits. By tracking our websites performance in this way we can successfully deliver the products and services you are looking for, improve navigation and usability ultimately creating a safe, secure environment for you to browse in.

If you don’t allow cookies to be used then you will have restricted access to some of the features on our website. It will also mean your user journey wont be tracked so any opportunity to improve your online experience with us will be lost.

If you want to read more on Cookies visit www.allaboutcookies.org.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985, including but not limited to any of the following companies, J R Rix & Sons Limited, registered no. 577587, of whose registered office is at Witham House, 45 Spyvee Street, Hull, East Yorkshire, HU8 7JR.

We may also disclose your personal information:

Non personal information

Like all Websites, our servers automatically record "log files" containing non personal information about the volume and characteristics of our Website traffic. We use log files to build pictures of how our Website is used to help us to monitor and improve the service. We cannot identify you from your log files.

Our Website may, from time to time, contain links to and from the Websites of third parties. If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites.

Security, storage and data retention

The data that we collect from you will be held securely at our registered office located in the UK.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites; any transmission is at your own risk. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and if you request such information we are entitled by law to charge a fee of £10 to meet our costs in providing you with such information.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Changes to our privacy policy

Any changes to this policy in the future will be posted to the Website and, or where appropriate, may be notified to you by e-mail or post.

Data Controller

The data controller for Victory leisure homes is:

Contact

Comments, queries and requests regarding this policy are welcomed. If at any time you would like to contact us, you can do so by any of the following means:

Email: data.controller@rix.co.uk
Telephone: 01482 224422
Letter: Data Controller, c/o J R Rix & Sons Ltd, Witham House, 45 Spyee Street, Hull, HU8 7JR

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