COVID-19 Update

Victory Leisure Homes recognises that we are operating in an unprecedented situation. In the light of COVID-19 and efforts around the world to control its spread, we are writing to you to inform you about the measures that we are putting in place. Our priority is to look after our employees and customers. The company recognises that it must protect the elderly and most vulnerable members of our community. This communication outlines what we are doing at present to protect such people and how we will operate moving forward.

The senior management team of Victory Leisure Homes has been meeting regularly to discuss the COVID-19 outbreak and the advice given by the government. The team has focussed primarily on protecting the safety of its staff, customers, and suppliers whilst at the same time building continuity plans to ensure the continued delivery of our products and services.

Victory Leisure Homes continues to be fully operational. Our sales team is taking orders over the phone and our factory is continuing to make leisure homes.

We have put into place a plan to address the impacts of the COVID-19 public health crisis focussing on People, Premises, Technology, Customers and Products.

To protect our staff and customers we have asked staff:

1. To limit their contact with customers and suppliers.

2. To implement a new strict hygiene/cleaning regime that focuses on keeping contact points and hands clean which will reduce the risks of infection. All staff have been issued with hand sanitisers and bio wipes.

3. To monitor and report sick leave and symptoms associated with the COVID-19 virus. And, following the government’s guidance, we have reiterated the need for self-isolation

We ask all suppliers and customers to contact us before making a visit to the site. Visits will only be permitted if you have contacted us in advance.  Visits will be permitted only if the prevailing guidance at the time issued by the government allows this.

As part of our continuity plan, we have implemented new technology which will allow certain members of our staff to work from home. Our contact numbers will remain operational during our normal hours of business. We have the ability to move staff from one part of the business to another meaning that we can continue to deliver to our customers.

As the Government and NHS update their advice we will update our communications accordingly.

We are operating in unprecedented times and we understand how unnerving the situation is that faces us all today and ask for your patience and understanding.

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