{"seo":{"metaTitle":"Existing Owners FAQs","metaDescription":"Have a question about your Victory? We answer the most popular FAQs our owners have.","keywords":null,"metaRobots":null,"metaViewport":null,"canonicalURL":"/help-centre/faqs/existing-owners-faqs","structuredData":null,"metaImage":{"data":{"attributes":{"name":"victory-logo.svg","alternativeText":"victory-logo.svg","url":"https://res.cloudinary.com/rixdigital/image/upload/v1662477960/victoryleisurehomes.co.uk/strapi-uploads/victory_logo_5f9219fdfa.svg","width":88,"height":48}}}},"categoryHero":{"heading":"Existing Owners FAQs","subHeading":null,"content":"","coverImage":{"data":{"attributes":{"name":"Dining_Kitchen_Lounge.jpg","alternativeText":"Dining_Kitchen_Lounge.jpg","url":"https://res.cloudinary.com/rixdigital/image/upload/v1659702485/victoryleisurehomes.co.uk/strapi-uploads/Dining_Kitchen_Lounge_9e3146fd15.jpg"}}}},"title":"Existing Owners FAQs","slug":"existing-owners-faqs","icon":{"data":{"attributes":{"name":"question-mark-icon.svg","alternativeText":"question-mark-icon.svg","url":"https://res.cloudinary.com/rixdigital/image/upload/v1662474090/victoryleisurehomes.co.uk/strapi-uploads/question_mark_icon_39ac243e2a.svg"}}},"sidebar_block":{"data":{"attributes":{"heading":"Everything you need to know about buying","description":"

Turn your dream of owning a holiday home into a reality using our handy 4-step buyer's guide. From choosing a pitch to placing your order, we’ve included hints & tips to make sure you consider every little detail. You’ll be whipping up a storm in the Lakewood kitchen, or relaxing in the Riverwood bedroom, in no time.

","colour":{"colour":"white"},"button":{"title":"Find out more","link":"/buyers-guide","colour":"gold"}}}},"faq_items":{"data":[{"attributes":{"title":"When do you launch new models?","content":"

Unlike most manufacturers, we launch new models throughout the year. To hear about the latest models and see sneak peaks, follow us on Facebook and Instagram, or sign up to our newsletter at the bottom of this page.

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Our latest holiday home brochure can be downloaded here. We also attend shows throughout the year and will update our blog accordingly. It’s always worth signing up to our newsletter (signup at the bottom of the page) to be the first to hear about the shows you can see us at.

We also have an Experience Centre where you can view a select range of models and ask any questions you may have. To book an appointment, please get in touch.

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Your serial number can be found on rear exterior of your home.

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We would always advise getting in touch with our customer care team before making any changes to your home. Make sure you have your serial number handy so we can see the specific details of your home.

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To order additional accessories or furniture, please speak to your park or dealer who will place a request with us. We will then provide a quotation and will place an order if you are happy with the quote.

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Your first port of call should always be the park or distributor where you bought it from. Without an official request from them, we are unable to review any issues you may have. Once we have received the warranty or aftersales request, we will give the park or dealer an estimated date when an engineer will be on site to look at your home if required.

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Existing Owners FAQs

FAQ Categories

Everything you need to know about buying